1st/2nd Level IT Supporter.

Are you a dynamic IT Supporter and you are looking for a new challenge in a leading multinational company? 

Then do not hesitate to apply!

This is a contracting opportunity (2-3month) for an experienced IT supporter.

Tasks and responsibilities:

• Life Cycle Management: clients, printers installation/management (WIN10)- Infrastructure management.

• Incident Management: using ticketing system and IMU as tools. Infrastructure restoration.

• Project Support: support for deployment of IT (Digital) projects

• Responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands.

• Provide professional IT support with a high service level to different business units (across different locations when applicable) as defined in the Service Level Agreements.

• Operate within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit.

• Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets

• Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework

• Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions

• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.

• Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments

• Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)

• Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products

• Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

Must haves:

• General understanding of the end users’ needs, company's business processes, Digital products and platforms etc

• General knowledge of relevant technology standards, trends and innovations

• General knowledge of IT service management, processes and toolsets, procedures and guidelines

• Extensive knowledge of the company's IT policy, guidelines and principles as well as information security and how to use them in daily job tasks

• Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets

• General knowledge of the company's Digital landscape (Central and Country) and how it serves the business

• General understanding of the business impact of service requests and incidents within the Country(s)

• Basic knowledge of project and change management

• Be inspired by service-minded work, putting the end user's and customer’ needs in focus

• Adaptable personality and at least B1 level German fluency

• Identifying and proposing improvements to IT processes and tools

• Strong knowledge of object-oriented design and development best practices such as SOLID and eXtreme Programming

• Leadership skills in designing and implementing test automation (Lead in team available / SCRUM)

• Experience working in regulated environments (IEC 62304, FDA).

• Knowhow with large-scale data management

• An active participant in Software Communities          

If this role excites you, and you feel you could take this next challenge in your career, then I look forward to receiving your application today.