customer care executive in Lausanne

posted
contact
Helder Pavão, Randstad Inhouse Services Lausanne
job type
temporary
apply now

job details

posted
location
lausanne, vaud
sector
Administration
job type
temporary
reference number
111637-20525
contact
helder pavão, randstad inhouse services lausanne
phone
058 242 53 96
apply now

job description

Randstad has over 55 years of experience in the area of HR Management. Under the Randstad Inhouse Services concept, Randstad becomes a full service supplier providing consultancy to international clients. For a term temporary assignment in the company Philip Morris S.A., based in Lausanne, we are looking for a:

 

 

Customer care Executive

Temporary assignment

 

 

Tasks:

 

Manage special case management across channels (call center, Sales Experts, Field forces)

Manage Adverse Events process

Manage returns & reimbursements

Support e-com invoice review (special cases)

Manage HEETS return process

Organize Quality monitoring

Talking point management updates, organize translation)

Create articles (local subject codes)

qualification

3-5 years of experience in similar roles in an international environment

Project management certified

Proficiency in German and or French is a must

Excellence with Excel and PowerPoint

 

We offer the opportunity to join a successful and dynamic team of professionals and to enjoy the excitement of a complex global company. At Philip Morris we sincerely believe that the right people make the difference. You will be exposed and work with multiple cultures and diverse internal as well as external stakeholders.

Date of entry: As soon as possible