engineering service manager (german speaker) in Lugano

Andrea Pace, Lugano
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job details

lugano, ticino
job type
reference number
andrea pace, lugano
091 922 21 50
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job description

For our estimated Client, important industrial company based in Lugano, we are currently looking for an Engineering Service Manager (German speaker), who will be responsible for the management, leading, supervision and development of the Service Department, bringing together technical and commercial value added relationships with all relevant stakeholders (e.g. technicians, clients, internal departments...). 

His/Her main tasks will be linked to:

- Customer satisfaction, balancing interests with customers' expectations and complains;

- HR and Organizational development including policies, systems, training, culture, behaviour and values for his/her Department, planning also methods, optimizing and implementing processes;

- In case of technical issues, coordination between Sales, Technical department, SCM and Service;

- Continuous information flow between the management, co-worker and team for what concerns development, changes and events in the department.



- University Degree or equivalent in mechanical, electrical or SW Engineer with very strong tech. experience combined with management skills and experience;

- Strong experience in customers service, above all in mechanical industry (production);

- High level communication skills with technical experts (e.g. engineers, technicians...) in Italian, German and English;

- Sales experience and in-depth customers understanding, also from a technical point of view.

We offer a full-time permanent contract, excellent monetary and non-monetary package, and appealing social conditions, inside a very cutting-edge work environment.

If in line with the requisites, we will be glad to receive and evaluate your candidature. For any kind of information, we kindly ask you to refer to Andrea Pace: