configuration manager (m/f) in Zürich

Ivan Pendes, Zurich IT Professionals
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job details

zürich, zurich
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ivan pendes, zurich it professionals
058 201 56 40
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job description

For our client, a renowned Swiss Bank in Zurich I am looking for a Configuration Manager who will be responsible for defining, managing and improving the Configuration Management Process and Database (CMDB).

Your responsibilities:

  • Ensure an ITIL approach to Configuration Management (CM)
  • Develop and implement the CM Framework, policies and operating procedure
  • Correct definition, documentation and implementation of the ITSM tool (ServiceNow)
  • Manage and maintain the CMDB central libraries, tools, common codes and data. Including identification, control, status reporting, verification and audit of Configuration Items (CIs)
  • Define KPIs and Metrics for CM
  • Establish a CM reporting dashboard, including creation of reports suitable for the respective management levels

Your profile:

  • Minimum 5 years experience within IT Service Management
  • 2+ years experience in the design, implementation or management of CM Process and Systems
  • Experience with Change Management, Incident Management, Problem Management is desirable
  • Understanding of common Service and Process Management methodologies such as ITIL & Cobit
  • Experience with Service Now or other ITSM tools, such as Remedy & HPSM
  • Comfortable with analysis and manipulation of large data sets
  • Knowledge of software development methodologies and software lifecycle management
  • Previous experience in an IT Service Delivery or IT Vendor Management role would be an advantage
  • Fluent working knowledge of English (written and spoken) is a must. German a strong plus.

I look forward to your application. 

Please note: For this role, we will only consider candidates with a valid Swiss or EU work permit.