configuration manager (m/f) in Zürich

posted
contact
Ivan Pendes, Zurich IT Professionals
job type
permanent
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job details

posted
location
zürich, zurich
sector
IT
job type
permanent
reference number
10966
contact
ivan pendes, zurich it professionals
phone
058 201 56 40
apply now

job description

For our client, a renowned Swiss Bank in Zurich I am looking for a Configuration Manager who will be responsible for defining, managing and improving the Configuration Management Process and Database (CMDB).

Your responsibilities:

  • Ensure an ITIL approach to Configuration Management (CM)
  • Develop and implement the CM Framework, policies and operating procedure
  • Correct definition, documentation and implementation of the ITSM tool (ServiceNow)
  • Manage and maintain the CMDB central libraries, tools, common codes and data. Including identification, control, status reporting, verification and audit of Configuration Items (CIs)
  • Define KPIs and Metrics for CM
  • Establish a CM reporting dashboard, including creation of reports suitable for the respective management levels

Your profile:

  • Minimum 5 years experience within IT Service Management
  • 2+ years experience in the design, implementation or management of CM Process and Systems
  • Experience with Change Management, Incident Management, Problem Management is desirable
  • Understanding of common Service and Process Management methodologies such as ITIL & Cobit
  • Experience with Service Now or other ITSM tools, such as Remedy & HPSM
  • Comfortable with analysis and manipulation of large data sets
  • Knowledge of software development methodologies and software lifecycle management
  • Previous experience in an IT Service Delivery or IT Vendor Management role would be an advantage
  • Fluent working knowledge of English (written and spoken) is a must. German a strong plus.

I look forward to your application. 

Please note: For this role, we will only consider candidates with a valid Swiss or EU work permit.