customer service manager ( ecommerce ) in Vevey

Héloïse Dréau, Genf IT-Professionals
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job details

vevey, vaud
job type
reference number
héloïse dréau, genf it-professionals
058 201 54 00
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job description

Customer Service Manager ( ECommerce )


Our client is a international Ecommerce company based in Vevey. This is a great opportunity to live and work in one of the most beautiful cities in Switzerland. Randstad Professionals is actively looking for a Customer Service Manager ( ECommerce ) to lead a dynamic team. 


Your mission :


- You will be leading a team of 15 front line customer service agents who support the customers

- You will influence the development of the team 

- You will be in charge of the development of key performance metrics, internal process, and customer satisfaction

- You will conduct quality reviews and analyze the voice of the customer through survey responses to support coaching discussions and drive optimal agent performance.


- You will create documentation according to internal standards


Your profile :


- Minimum 4 years of experience working within a customer care team as a Manager

- Ability to drive performance metrics such as productivity, CSAT, Quality reviews, Service Level

- Must thrive under pressure and work well in a fast pace call center environment


- Experience in an Ecommerce environment ( a plus )

- French: Fluent

- English: Fluent

- German: A real plus


Interested ?? You want to join one of the best employers ? I look forward to receiving yoru application !