customer service manager ( ecommerce ) in Vevey

posted
contact
Héloïse Dréau, Genf IT-Professionals
job type
permanent
apply now

job details

posted
location
vevey, vaud
sector
IT
job type
permanent
reference number
10185
contact
héloïse dréau, genf it-professionals
phone
058 201 54 00
apply now

job description

Customer Service Manager ( ECommerce )

 

Our client is a international Ecommerce company based in Vevey. This is a great opportunity to live and work in one of the most beautiful cities in Switzerland. Randstad Professionals is actively looking for a Customer Service Manager ( ECommerce ) to lead a dynamic team. 

 

Your mission :

 

- You will be leading a team of 15 front line customer service agents who support the customers

- You will influence the development of the team 

- You will be in charge of the development of key performance metrics, internal process, and customer satisfaction

- You will conduct quality reviews and analyze the voice of the customer through survey responses to support coaching discussions and drive optimal agent performance.

 

- You will create documentation according to internal standards

 

Your profile :

 

- Minimum 4 years of experience working within a customer care team as a Manager

- Ability to drive performance metrics such as productivity, CSAT, Quality reviews, Service Level

- Must thrive under pressure and work well in a fast pace call center environment

 

- Experience in an Ecommerce environment ( a plus )

- French: Fluent

- English: Fluent

- German: A real plus

 

Interested ?? You want to join one of the best employers ? I look forward to receiving yoru application !