it site manager service delivery switzerland 80-100% in Mannerdorf

Greg Margaritis, Zurich IT Professionals
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job details

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greg margaritis, zurich it professionals
058 201 56 60

job description

IT Site Manager Service Delivery Switzerland 80-100%

What you will do In this challenging and important role, you will lead the local Service Delivery team to ensure business continuity by providing efficient onsite support. You ensure high user satisfaction and smooth operations. 


Responsibilities will include 

  • Responsible for two sites in Switzerland with around 700 employees
  • Provide IT support and resolve problems, incidents, and service requests
  • Participate in various IT system engineering tasks and projects
  • Provide insights, analysis, prognosis and forecasting of service incidents and status
  • Defines close relationships with all Business teams to align and ensure proper service delivery
  • Collaborate with all IT teams to follow up on service incidents, critical infrastructure topics, improvements, and new requirements 
  • Lead and shape service management methodology, processes, and governance
  • Define and maintain global Service Catalogue and application portfolio
  • Establish knowledge management for IT Operations

What you bring along 

  • Basic IT education 
  • Several years of experience in managing or directing an IT Operations/Service organization
  • Experience in ITIL, service management and execution
  • Proven experience in IT planning, organization, and development
  • German and English language skills
  • Experience with MS Client Applications, MS Operating Systems, Desktop Client environment, Cloud, Mobile Device environment
  • Good knowledge of agile mindset and agile competences


What you will get 

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses 
  • International and diverse environment (30+ different nationalities) 
  • Strong company culture with rich history 
  • Global mindset with “Swissness” at heart
  • Extremely attractive location overlooking the lake of Zurich 
  • Does it sound interesting? We look forward to your application!