it user service support in Basel

posted
contact
Réka Szitter, Zurich IT Professionals
job type
contract
apply now

job details

posted
location
basel, basel-stadt
sector
IT
job type
contract
reference number
16580
contact
réka szitter, zurich it professionals
phone
058 201 56 60

job description

Are you an experienced IT User Service Support and you are looking for a contracting challenge in Basel? 

We are seeking technically well-informed candidates with excellent interpersonal skills for the Technical Support position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities.

In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.

 

Tasks and responsibilities:

  • Identifying hardware and software problems.

  • Troubleshooting technical problems.

  • Install and configure hardware and software.

  • Talking with customers to capture problems in the best way possible.

  • Clean documentation of procedures.

  • Guiding customers through a series of actions to resolve a problem.

  • Providing documents and training materials to customers.

  • Proactive Support

  • Onsite Support (Walk-In and Welcome Desk)

  • Delivery & Optimization development of squad tasks and processes with the goal of reducing complexity.

  • Lean Management and process improvement/automation while maintaining a high level of customer satisfaction.

Must haves:

  • Finished apprenticeship in information technology or similar or 2+ years of experience in technical support 

  • Min. 1 year of experience in technical support, desktop support or similar role 

  • Proficiency with Windows/Mac OS 

  • Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow) 

  • Fluency written and verbal communication in English and German is a MUST

  • Attention to detail and good problem solving skills

  • Excellent interpersonal skills

  • Team player

  • Able to set priorities

  • Analytical way of thinking an advantage

  • Reliable personality

Nice to have:

  • Knowledge of Agile working methods Scrum/ SAFe an advantage.

  • Experience in gSuite is a plus

 

If You can see yourself in this position then do not hesitate and apply here!