support specialist l1/l2 (fr/en/de) in La Tour-de-Peilz

posted
contact
Sandra Roleira, Geneva Professionals IT
job type
permanent
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job details

posted
location
la tour-de-peilz, vaud
sector
IT
job type
permanent
reference number
17321
contact
sandra roleira, geneva professionals it
phone
058 201 54 00

job description

Do you have proven experience as support specialist or service desk agent in a complexe environnement?Are you customer-oriented and always positive in resolving difficult situations?This opportunity is maybe the next step of your career! 

For one of our clients based near la Tour-de-Peilz, we are actively looking for a Support Specialist with French, German and English skills.You mission :In this role, you will help users, customers and suppliers from several divisions in the area of communications systems in Romandie and collaborate closely with your Swiss-German colleagues in Zürich.

  • Handle L1 and L2 Support
  • Manage requests through a ticketing system
  • Escalate demands if needed
  • Update documentations and platforms
  • Prepare reports and statistics
  • Continuous improvement of process
Your profile :
  • Completed diploma in the field of computer science or equivalent
  • At least 2 years experience in a similar role including L2 Support
  • Very good communications skills
  • Able to speak fluently French and good English (B2)
  • Very good German : able to read documentation and have conversation (B2)
  • Positive and customer oriented

Do you think you can be a good match? Send us your CV ! We'd be happy to receive your application.