support technician in Zurich

posted
contact
Lisa Greiner, Zurich IT Professionals
job type
contract
apply now

job details

posted
location
zurich
sector
IT
job type
contract
reference number
13062
contact
lisa greiner, zurich it professionals
phone
058 201 56 60

job description

Role: On Site Corporate Support Technician Duration: 6 Months  

Our client,  one of the largest and most renowned Tech firms in the world is looking for an Onsite Corporate Support Technician to join their team in Zurich, Switzerland. 

The role of an Onsite Corporate Support Technician is to help internal workers with all facets of the corporate computing environment. They provide on site support and troubleshooting for the corporate computing environment along with much of the local infrastructure for a site or office. 

 

Responsibilities

 

  • Troubleshoot and resolve technical issues by participating in direct user support, by remote support or COE site owner
  • Managing local incidents with the goal of returning the user to full productivity whilst possessing the ability to identify problems requiring escalation to the COE team 
  • Document support observations or reports from users regarding the state of IT health at a specific site or office, outlining clearly areas that require further investigation by COEs 
  • Create and maintain tickets and bugs, providing comprehensive and relevant updates 
  • Assist with office build-out preparation inc. equipment setup 
  • Interact with local customers and stakeholders to help identify IT challenges and ensure customer satisfaction and productivity is maintained 
  • Assist partner teams (technology teams without a local presence) with local execution of user impacting troubleshooting, changes & incident resolution 

 

Skill/Experience/Education:

 

  • Systematic incident solving approach, coupled with a strong sense of ownership and drive Ability to provide basic support and troubleshooting for multiple operating systems such as Windows, Linux, OS X, Chrome OS and Android
  • Ability to provide basic support and troubleshooting for video conferencing, printing, telephony and other shared office technology
  • Ability to identify technology productivity blockers for users and escalate
  • Ability to deliver basic training (coaching local employees in basic user technology)
  • Basic network understanding & troubleshooting skills Experience working in system administration or IT operations Experience with administration of multiple operating systems such as Windows, Linux, OS X, Chrome OS and Android

 

If this role excites you, and you feel you could take this next challenge in your career, then don’t hesitate to send your CV to me at lisa.greiner@randstad.ch. I will be happy to speak with you to share more details regarding the position.

Its an urgent position, your quick reply will be highly appreciated.