web support+development in Basel

posted
contact
Matthew Smith, Zurich IT Professionals
job type
permanent
apply now

job details

posted
location
basel, basel-stadt
sector
IT
job type
permanent
reference number
9675
contact
matthew smith, zurich it professionals
phone
058 201 56 40
apply now

job description

Our client is looking for someone to join a new team of theirs, in fact, you'll be the founding member of the team!  They are a development and publishing company and have decided to push their proposition forward with more support for their current client base. So they are setting up a support team, 1st and 2nd level support for their websites and applications. It starts with you, but over the next year they plan to have 3 or 4 colleagues join you! Role:

  • 1st and 2nd level support for clients. The client will have some ability to make changes or updates themselves, so you will be supporting them with questions on this  
  • Anything that requires some deeper understanding will be your responsibility to either help with the development, or escalate it internally  
  • Make the client feel happy and at ease. Usually when someone needs support its because there is a problem or because the client doesn't understand what to do. You job is to make them feel secure in your hands and empower them to help themselves also

You:

  • Have a happy and helpful mindset  
  • You will be the first contact for issues and therefore you have the power to create a very positive experience, which will retain customers, and give you a good name within the company  
  • You have some experience with web technologies - the usual suspects, HTML, CSS, Javascript  
  • TYPO3 experience is sehr sehr important - If you have the Integrator exam under your belt, even better!  
  • Fluency in German and a good understanding of English

Thats about it, if you are interested then what are you waiting for? Go ahead and apply! Matt