store expert in lausanne

Alessio Scorrano, Randstad Inhouse Services Lausanne
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job details

lausanne, vaud
Verkauf & Marketing
job type
reference number
alessio scorrano, randstad inhouse services lausanne
058 242 61 13
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job description

Randstad has over 55 years of experience in the area of HR Management. Under the Randstad Inhouse Services concept, Randstad becomes a full service supplier providing consultancy to international clients. For a temporary assignment of our client, the company Philip Morris, based in Lausanne, is seeking a:


Store Expert in Lausanne

Contracted open-ended assignment 


You will work in the iQOS Shop based in Philip Morris International, in Lausanne. Thanks to your excellent hospitality skills you will provide a unique experience to visiting customers.


 Your tasks:


  • Welcome consumers in-store, understand their needs, offer guidance and assist with discovery of IQOS
  • Educate adult smokers about IQOS and conduct a guided trial of IQOS products
  • Perform seamless purchase transactions, assisting with customization & after-sales services
  • Provide exceptional customer service experience by executing product diagnosis, returns and replacements in line with IQOS consumer-centric principles
  • Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness and store presentation standards
  • Ensure delivery of set KPI targets (e.g. consumer satisfaction score), focusing primarily on conversion of adult smokers
  • Adhere to IQOS Good Conversion Practices and Global Talking Points


  • Minimum of 2 years of relevantconsumer-facing experience e.g. service-led, hospitality, customer care orretail experience
  • Warm character and enthusiasticpersonality 
  • Knowledge of retail or businesssystems (e.g. POS, MS Office etc.)
  • English and French fluency orproficiency
  • Experience across multipleskillsets including sales, customer service etc.
  • Excellent interpersonal andcommunication skills


If you profile corresponds and you would like a challenging anddynamic position, please send us your CV in English, your latest certificatesand the date of your availability via Jobup or Randstad.


Please note that only corresponding profiles and on-lineapplications will be considered. A valid Swiss work permit or Swiss or Eu-25/EFTAcitizenship is required.