store manager in Zurich

Davide Rais, Randstad Inhouse Services Lausanne
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job details

Verkauf & Marketing
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davide rais, randstad inhouse services lausanne
058 242 42 21
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job description

Randstad has over 55 years of experience in the area of HR Management. Under the Randstad Inhouse Services concept, Randstad becomes a full service supplier providing consultancy to international clients. For a temporary assignment of our client, the company Philip Morris is seeking a:

Store Manager

Contracted open-ended assignment

You will work in the iQOS Shop based in Zurich. Thanks to your excellent hospitality skills you will provide a unique experience to visiting customers.

Your tasks:

  • Customer Centricity: IQOS boutiques are built for its customers and not the other way around.

  • Build genuine relationships with the customer by understanding their point of view through empathy and a compassion.

  • Memorable Customer Experience: Possessing a heart for the service.

  • Deliver superior customer service outcomes though clear and inspiring communication, always acting in good conscience and being courageous to always do what is right in line with IQOS Brand Retail

  • Personal Leadership: Ability to effectively exercise personal influence to enlist the aid, support, and commitment of the IQOS Boutique team.
  • Build confidence in the team and the smoke-free future vision through effective and inspiring communication to others and cause them to reach beyond the ordinary.
  • Review team performance against aspirational store targets and implement systems and processes in order to measure and manage performance.
  • Support team members by motivating, recognizing, praising and rewarding in order to unlock discretionary efforts and by flagging areas of improvement and creating the necessary conditions to enable them to accomplish their goals.
  • Quick and savvy in understanding and effectively handling business situations in ways to deliver positive outcomes.
  • Connecting different pieces of information in order to innovate and being unafraid to experiment in new ways within Brand Operating Boundaries


  • Bachelor's Degree
  • Three years of experience in consumer-facing retail operations (Experiential Retail, Hospitality, Consumer Entertainment), including upscale or luxury brand products and services.
  • Experience in retail operation management, budgeting, and planning.
  • Experience in leading culturally and demographically diverse teams.
  • Ability to effectively communicate and operate in English and Swiss-German.