nespresso - customer services specialist in Lausanne

posted
contact
Aline Herren, Randstad Inhouse Services Vevey
job type
temporary
apply now

job details

posted
location
lausanne, vaud
sector
Transport
job type
temporary
reference number
110046-19387
contact
aline herren, randstad inhouse services vevey
phone
058 201 53 10
apply now

job description

For Nespresso based in Lausanne we are looking for an immediate on boarding a

Customer Services Specialist - Limited contract until 31.03.2019

  • Send the logistics orders based on the dispatch plan, processing the shipment invoices and potential credit notes into the adequate internal budget groups
  • Ensure all the administrative tasks linked with shipments (control of partners? invoices + legalization of appropriate documents
  • Arrange freight resources and optimize the national and international shipments
  • Find and elaborate good solutions to all exportation issues and manage the possible logistics crisis at destination
  • Organizing monthly conf call with markets and cross-check with customers complaints and service level
  • Regular communication e.g. delivery in right quantity, at right place/window and information that will keep customers and experts updated to manage proactively

qualification

  • University degree or equivalent with specialization in supply chain/logistics
  • 3-5 years of professional experience within an international company in a logistic function
  • Knowledge of Swiss and foreign customs regulations and SAP
  • Good problem resolution facilities and decision making
  • Autonomous and ability to work in team
  • Good communication skills to convince others and obtain their buy-in
  • Fluent in French and English