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Senior IT help desk.

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job details

summary.

  • specialism
    it
  • contact
    Aurélie Lombardo
  • reference number
    206429-8

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job details

On behalf of our important client, first-class company operating in the IT & Technological Services sector known worldwide, we are currently looking for a 3rd Level IT Support Specialist, in order to strengthen its structure.

This figure will be responsible for assisting customers and partners with troubleshooting and resolving issues related to relevant product as well as associated third-party integrations.

Specifically, her/his main tasks and responsibilities will be linked (but not limited) to:

  • Qualify the issues reported by the offices, partners and customers
  • Reproduce the bug in debug mode
  • Identify the point of the source code responsible of the problem
  • Coding the solution ? In case the bug fix is easy
  • Work with the developer team to investigate and overcome complex issues
  • Being the main point of contact between the local support and the development teams
  • The job does not include the development of new functionalities

On behalf of our important client, first-class company operating in the IT & Technological Services sector known worldwide, we are currently looking for a 3rd Level IT Support Specialist, in order to strengthen its structure.

This figure will be responsible for assisting customers and partners with troubleshooting and resolving issues related to relevant product as well as associated third-party integrations.

Specifically, her/his main tasks and responsibilities will be linked (but not limited) to:

  • Qualify the issues reported by the offices, partners and customers
  • Reproduce the bug in debug mode
  • Identify the point of the source code responsible of the problem
  • Coding the solution ? In case the bug fix is easy
  • Work with the developer team to investigate and overcome complex issues
  • Being the main point of contact between the local support and the development teams
  • The job does not include the development of new functionalities

  • qualifications

    • BA in computer science or equivalent combination of technical education and work experience of 3-5 years as a support specialist and/or software developer
    • Experience with .NET framework and its idioms
    • Possess knowledge with C# Object-Oriented Programming language and its idioms
    • Have experience with OO principles and design patterns
    • Experience with relational databases (E.G.: Oracle / SQL Server / PostgreSQL)
    • Have Knowledge of data structures and algorithms
    • Possess knowledge of Microsoft DevOps and of Git version control system
    • Team player with good communication skills and positive attitude towards conflict resolution
    • Possess good written and verbal skills in English, other languages are optional
    • Availability to travel abroad from time to time (10%)
    • When requested telephone availability during the week (weekends are included)

    We offer the opportunity to enhance your skills and progress in your development inside an international, dynamic, flexible environment in a cross-functional, agile team; interesting conditions and the best outlook for an attractive career; full-time permanent job, with flexible working hours and informal environment along with an interesting smart working policy.

    If in line with the requisites and interested to delve into this amazing opportunity, we will be glad to receive your application!

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Aurélie Lombardo

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