On behalf of our important Client, an historical and first-class Bank, we are currently looking for an experienced
Workforce Planner IT/DE/EN (Card Service & Support)
in order to strengthen its structure.
Her/His main tasks and responsibilities will be linked (but not limited) to:
Analyze and develop weekly staffing scheduling to determine required staffing levels to ensure the organization's ability to meet operational commitments
Maintains holiday patterns / plan forecasts to ensure effective coverage for holidays
Performs other related duties as assigned
Monitor service levels, occupancy, adherence. Identify trends and help managers to act quickly to keep quality levels high
Create reports and dashboards on historical data and forecasting results from applicable systems
Identify skills gaps
Be the substitute for the floor manager ? who must supervise the general operations of the Card Service & Support Team in real time
On behalf of our important Client, an historical and first-class Bank, we are currently looking for an experienced
Workforce Planner IT/DE/EN (Card Service & Support)
in order to strengthen its structure.
Her/His main tasks and responsibilities will be linked (but not limited) to:
Analyze and develop weekly staffing scheduling to determine required staffing levels to ensure the organization's ability to meet operational commitments
Maintains holiday patterns / plan forecasts to ensure effective coverage for holidays
Performs other related duties as assigned
Monitor service levels, occupancy, adherence. Identify trends and help managers to act quickly to keep quality levels high
Create reports and dashboards on historical data and forecasting results from applicable systems
Identify skills gaps
Be the substitute for the floor manager ? who must supervise the general operations of the Card Service & Support Team in real time
qualifications
At least 3 years of experience as a Workforce Manager or similar positions
Excellent verbal and written communication skills in italian, german and english
Organized & Structured way of working
Independent way of working
Decision making / assertiveness
Empathy
Experience using software to build and maintain complex forecasting models
Excellent organizational skills and attention to details
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and reporting capabilities
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Excellent problem-solving skills
Strong analytical Skills
Excellent Teamwork Skills
Manage and plan prioritize the work of self and others
We offer full-time permanent contract inside a prestigious work environment, along with very appealing social and salary conditions, as well as stimulating career path.
If in line with the requisites and interested to delve into this opportunity, we will be glad to receive your complete application!
See what comes ahead in the application process. Find out how we help you land that job.
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apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
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we'll contact you.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
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getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Switzerland.
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compliance, reference and background check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and and in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided and will keep you posted.
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the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
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the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
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start your new job.
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ongoing support.
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