community management executive à Lausanne

Davide Rais, Randstad Inhouse Services Lausanne
type d'emploi
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job details

lausanne, vaud
type d'emploi
davide rais, randstad inhouse services lausanne
058 242 42 21
postuler >

description du poste


Are you ready to join a highly dynamic and rapidly evolving environment? Are you looking for a role which requires great agility, ability to deal with ambiguity, drive, curiosity and entrepreneurial-spirit? In this case don't hesitate to apply!

The Brand Retail Team (Reduced Risk Products) of Philip Morris International Management SA in Lausanne, Switzerland is looking for a:

Community Management Executive (temporary long-term assignment)

Your role will be to act as a transversal point of contact among the Brand Retail Department, supporting the Communication Manager in managing the Communication from the Central Team towards the Markets & Stores leveraging the Retail Communication Portal.

You will coordinate with and support the global markets to ensure a high standard of deployment and development. This is an exciting time to join us on our journey; we hope you are as excited about as we are.

The opportunity:

1) Manage the Retail Communication Portal

- Manage content publication in coordination with team & ensuring consistency across all guidelines & toolboxes (presentation, taxonomy, strategy and such)

 Manage member access 

- Manage overall look and feel & create new content (videos, training guidebook and such)

- Pro-actively propose new ways to upgrade the platform

- Prepare monthly report to be shared with team and management

2) Manage the Brand Retail community on the platform

- Define and implement governance process

- Monitor daily platform activity and ensure we reply to comments and questions

- Pro-actively propose new ways to interact with the community 

3) Manage the migration to the new platform

- Realize mapping

- Coordinate with internal stake holders to migrate content 



- University degree in Marketing, Communications or related field

- Proven work experience as a Social Media Analyst, Social Media Coordinator or similar role

- A previous experience in social media monitoring and responding or previous experience in online Customer Care are a plus

- Advanced Excel user

- Experience with communication tools

- Excellent written and spoken English

- Excellent communications skills, with ability to interact with varying stakeholders from Stores, Markets, Head of Departments

- High attention to detail and high standards

- Team player and able to build excellent professional working relationships with peers and management in a multilingual and multicultural environment

- Self-starter, with ability to act on own initiative without guidance

- Time management and multitasking skills

We offer the opportunity to join a successful and dynamic team of professionals and to enjoy the excitement of a complex global company.

At Philip Morris we sincerely believe that the right people make the difference. You will be exposed and work with multiple cultures and diverse internal as well as external stakeholders.

We look forward to your application!

Please note that a Swiss Citizenship or UE27/AELE nationality or valid Work Permit is required for this position.