account manager / jnj à Zug

Nadja Hansen, Randstad HR-Abteilung
type d'emploi
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job details

zug, zoug
Karriere bei Randstad
type d'emploi
nadja hansen, randstad hr-abteilung
058 201 59 55
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description du poste

As a Randstad employee, you have the unique opportunity to impact lives and careers. Joining our team means getting to work with great people. Each is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture. Sure, we work hard, but this hard work is also rewarded, and success is celebrated. 

With leading technology at your fingertips and support from outstanding professionals, you will be able to achieve personal and meaningful progress for both others, and for yourself ? moving all of us forward: Human Forward.

Account Manager for Johnson & Johnson


Main Responsibilities 

The account manager is the primary point of contact for our customer Johnson & Johnson and for the different key account specialists, that deliver service, on the various Johnson & Johnson sites. The different accounts specialists will report to this newly created role. The account manager is overall responsible for the achievement and tracking of critical KPI?s in our inhouse-program and proactively manages the workload and inhouse budget. Close collaboration with the process manager is key to ensure that the lean concept is lived and additional services are sold via SMART-sales.


Management of the account: continuous improvement of the service and performance by closely interacting with and advising the customer

  • Advising the customer regarding how to decrease costs and increase productivity
  • Continuous analysis of the services standards and proposals for actions on improvement 
  • Organising quarterly business reviews together with the process manager
  • Advising regarding extra services that could lead to a better performance 
  • Responsibility for DSO

Leadership account specialists: coaching and development

  • Engagement: ensuring communication, transparency, and motivation of the teams on site
  • Follow- up, evaluation and adjustment of results on different sites
  • Evaluation of the competencies and performances of the AS, with the aim of development
  • Communication of information and strategy to the teams and leading implementation (strategy, decisions etc.)
  • Make the Randstad values live on different sites

Project support: innovation and new services 

  • Implementation of new tools 
  • Additional services/business line
  • Actively support the Randstad tech and touch strategy by making use at it on the employee and customer side
  • Lead specific project linked with the site or account strategy


What you will need to be successful in this job:

  • Bachelor degree - or similar level by experience
  • At least 5 years experience in a similar (inhouse) service environment (ideally as an account specialist, account manager or process manager)
  • Excellent knowledge of English and French, knowledge of German is an asset 
  • SIX/SIGMA or project management education is an advantage 


  • Inspirational leadership
  • Customer service - service oriented
  • Analytical thinking and solution oriented
  • Organisational awareness
  • Strong process knowledge
  • Results-oriented
  • Stress-resilient
  • Influencing skills
  • Conflict handling
  • Driving change
  • Open for feedback
  • Human forward approach

Language skills 

  • German or French, mother tongue
  • Excellent command of English


  • Permanent
  • 100% time


  • JnJ site

We believe your career is more than a job. Through your work, you make a meaningful contribution to society. Every day is an opportunity to make a positive impact. Whether you are helping a client find the perfect employee to expand their business, or guiding a job seeker in finding a job they love, you are always looking for small (and not-so-small) ways you can make a difference.


Randstad is looking for bright, innovative individuals who share our passion for improving the world of work. If you are interested in being part of our vision, we welcome your application.