call center architect à Geneva

publié
contact
Erika Stegagnini, Genf IT-Professionals
type d'emploi
permanent
postuler >

job details

publié
lieu
geneva, genève
secteur
IT
type d'emploi
permanent
référence
10925
contact
erika stegagnini, genf it-professionals
téléphone
058 201 54 00
postuler >

description du poste

Our client, a leader in its sector, is looking for a Call Center Architect for their site in Geneva.

Check the description below and apply if you want to join a great and growing company which cares about their employees, offering a long-term vision on their career path in order to grow further. If you have an open-minded approach and leadership skills, along with technical and functional skills in Call Center implementation, then this is your next job.                                    Call Center Architect --> Your Mission   • You will create and plan the architecture of the whole call center and delegate the technical implementation tasks to the team • You will oversee the program baseline development and implementation • You will work collaboratively with stakeholders to understand and address constraints or needs proactively • You will promote a flexible engagement environment that can handle changes and transformations while delivering an efficient solution • You will anticipate and identify the issues that will inhibit attainment of goals and proactively solves those problems • You will coordinate the deployment and share the best practices and guidelines to the other branches for multiple call centers • You will liaise with the C-level and other management bodies for the reporting and updates on the project

Call Center Architect --> Your Profile

• Fluent English, any other European language in an advantage; • 5+ years experience in a similar role • Experience in Call Center design, implementation and transformation • Excellent knowledge of Genesys and Avaya products • Knowledge of IT architecture and past hands on-experience is very appreciated • Proven ability in Project/Programme and Change management • Ambitious and humble, self-motivated and driven by challenging the impossible.