contact center project manager in Lausanne

lausanne, vaud
type d'emploi
numéro de référence
jeremy knight, lausanne it-professionals
058 201 55 00
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description du poste

Our client, a major international organisation based in Lausanne, is looking for a Contact Center Project Manager to support new contact center evaluations and implementations.

Working with a Product Manager and service provider, you will work on the proof of concept of a new contact center, its implementation, test and evaluation to ensure key objectives defined in the RFP are in line with initial expectations, standards, guidelines

You will also work on the creation of an RFP for a second contact center solution along with the solution owner to define key deliverables, selection criteria and potential partners. As a technical resource, you will evaluate the RFP bids and follow the successful partner during their implementation phase.

Previous experience as a Contact Center project delivery manager is essential. These projects are global, so a solid background working on large-scale IT projects is key.

Due to the urgency of this position, we are only able to consider applications from candidates based in Switzerland or from the EU.

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