web support+development à Basel

publié
contact
Matthew Smith, Zurich Professionals IT
type d'emploi
permanent
postuler >

job details

publié
lieu
basel, bâle-ville
secteur
IT
type d'emploi
permanent
référence
9675
contact
matthew smith, zurich professionals it
téléphone
058 201 56 40
postuler >

description du poste

Our client is looking for someone to join a new team of theirs, in fact, you'll be the founding member of the team!  They are a development and publishing company and have decided to push their proposition forward with more support for their current client base. So they are setting up a support team, 1st and 2nd level support for their websites and applications. It starts with you, but over the next year they plan to have 3 or 4 colleagues join you! Role:

  • 1st and 2nd level support for clients. The client will have some ability to make changes or updates themselves, so you will be supporting them with questions on this  
  • Anything that requires some deeper understanding will be your responsibility to either help with the development, or escalate it internally  
  • Make the client feel happy and at ease. Usually when someone needs support its because there is a problem or because the client doesn't understand what to do. You job is to make them feel secure in your hands and empower them to help themselves also

You:

  • Have a happy and helpful mindset  
  • You will be the first contact for issues and therefore you have the power to create a very positive experience, which will retain customers, and give you a good name within the company  
  • You have some experience with web technologies - the usual suspects, HTML, CSS, Javascript  
  • TYPO3 experience is sehr sehr important - If you have the Integrator exam under your belt, even better!  
  • Fluency in German and a good understanding of English

Thats about it, if you are interested then what are you waiting for? Go ahead and apply! Matt