nespresso - customer services specialist à Lausanne

publié
contact
Aline Herren, Randstad Inhouse Services Nestlé Vevey
type d'emploi
temporary
postuler >

job details

publié
lieu
lausanne, vaud
secteur
Transport
type d'emploi
temporary
référence
110046-19387
contact
aline herren, randstad inhouse services nestlé vevey
téléphone
058 201 53 10
postuler >

description du poste

For Nespresso based in Lausanne we are looking for an immediate on boarding a

Customer Services Specialist - Limited contract until 31.03.2019

  • Send the logistics orders based on the dispatch plan, processing the shipment invoices and potential credit notes into the adequate internal budget groups
  • Ensure all the administrative tasks linked with shipments (control of partners? invoices + legalization of appropriate documents
  • Arrange freight resources and optimize the national and international shipments
  • Find and elaborate good solutions to all exportation issues and manage the possible logistics crisis at destination
  • Organizing monthly conf call with markets and cross-check with customers complaints and service level
  • Regular communication e.g. delivery in right quantity, at right place/window and information that will keep customers and experts updated to manage proactively

qualification

  • University degree or equivalent with specialization in supply chain/logistics
  • 3-5 years of professional experience within an international company in a logistic function
  • Knowledge of Swiss and foreign customs regulations and SAP
  • Good problem resolution facilities and decision making
  • Autonomous and ability to work in team
  • Good communication skills to convince others and obtain their buy-in
  • Fluent in French and English