store expert in lausanne

publié
contact
Alessio Scorrano, Randstad Inhouse Services Lausanne
type d'emploi
temporary
postuler >

job details

publié
lieu
lausanne, vaud
secteur
Verkauf & Marketing
type d'emploi
temporary
référence
111637-20545
contact
alessio scorrano, randstad inhouse services lausanne
téléphone
058 242 61 13
postuler >

description du poste

Randstad has over 55 years of experience in the area of HR Management. Under the Randstad Inhouse Services concept, Randstad becomes a full service supplier providing consultancy to international clients. For a temporary assignment of our client, the company Philip Morris, based in Lausanne, is seeking a:

 

Store Expert in Lausanne

Contracted open-ended assignment 

 

You will work in the iQOS Shop based in Philip Morris International, in Lausanne. Thanks to your excellent hospitality skills you will provide a unique experience to visiting customers.

 

 Your tasks:

 

  • Welcome consumers in-store, understand their needs, offer guidance and assist with discovery of IQOS
  • Educate adult smokers about IQOS and conduct a guided trial of IQOS products
  • Perform seamless purchase transactions, assisting with customization & after-sales services
  • Provide exceptional customer service experience by executing product diagnosis, returns and replacements in line with IQOS consumer-centric principles
  • Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness and store presentation standards
  • Ensure delivery of set KPI targets (e.g. consumer satisfaction score), focusing primarily on conversion of adult smokers
  • Adhere to IQOS Good Conversion Practices and Global Talking Points

qualification

  • Minimum of 2 years of relevantconsumer-facing experience e.g. service-led, hospitality, customer care orretail experience
  • Warm character and enthusiasticpersonality 
  • Knowledge of retail or businesssystems (e.g. POS, MS Office etc.)
  • English and French fluency orproficiency
  • Experience across multipleskillsets including sales, customer service etc.
  • Excellent interpersonal andcommunication skills

 

If you profile corresponds and you would like a challenging anddynamic position, please send us your CV in English, your latest certificatesand the date of your availability via Jobup or Randstad.

 

Please note that only corresponding profiles and on-lineapplications will be considered. A valid Swiss work permit or Swiss or Eu-25/EFTAcitizenship is required.