Technical Solution Engineer.

This role offers a unique opportunity to apply your expertise as a Technical Solution Engineer, and contribute to innovative solutions, while collaborating closely with clients. 
 

1. System Stability: Set up and install the ASRS, ensuring the delivered solutions maintain the promised level of stability and performance, guaranteeing customer satisfaction.

2. Customer Guidance: Providing expert advice and conducting training sessions for customers on the effective utilization of the implemented systems.

3. Documentation: Developing comprehensive operational and acceptance documentation tailored to the customer's needs.

4. Support in Design Phase: Collaborating in the design phase and aiding in "Proof of Concept" installations to ensure the seamless integration of solutions.

5. Service Billing: Responsible for tracking and ensuring billable services align with client agreements.

6. Operational Support: Assisting in taking over operational support responsibilities for individual customers.

7. 2nd and 3rd Level Support: Offering expert support at both the 2nd and 3rd levels, addressing complex issues and ensuring system integrity.

Your qualifications should ideally encompass:

• Educational Background: A degree or certified training as a Computer Scientist (EFZ) or in the electrical/electronic sector.

• IT Expertise: Several years of extensive IT experience.

• Industry Knowledge: Familiarity with industry-specific practices is advantageous (printing)

• System Engineering: Profound experience as a System Engineer, particularly within the Microsoft Windows server environment.

• Technical Proficiency: Strong knowledge of Microsoft SQL Server, Azure/Cloud environments, Regex, as well as Group Policy Management, Active Directory (AD), and Internet Information Services (IIS).

• Methodical Approach: An inherently systematic and structured work style, coupled with robust conceptual skills.

• Customer-Centric: A resilient and customer-oriented disposition, always prioritizing client satisfaction.

• Learning Enthusiast: A sense of responsibility coupled with a passion for learning new technologies and implementing them effectively.

• Language Skills: Proficiency in both German and English, a good knowledge of French is highly appreciated