Complaint Analyst in Neuchâtel

Renaud Gaberell, Randstad JnJ Neuchâtel Campus
Mission d'intérim
jetzt bewerben

job details

Neuchâtel, Neuenburg
Mission d'intérim
Renaud Gaberell, Randstad JnJ Neuchâtel Campus
079 720 11 77
jetzt bewerben


Randstad has over 55 years of experience in the area of HR Management. Under the Randstad Inhouse Services concept, Randstad becomes a full service supplier providing consultancy to international clients. For our client, a multinational company based in Neuchâtel and specialised in medical devices and diagnostics, we are seeking for a:

Complaint Analyst 100%

Reporting to the Ethicon Centre of Excellence for Vigilance organization with responsibility for Complaints Health Authority Reporting and Device Analysis, the responsibilities of the successful candidate will include:

Principal Responsibilities

- Making Medical Device Vigilance Decisions and generating reports

- Participating in assigned projects towards desired business outcomes

- Promoting a work environment that challenges the status quo, leads and adapts to change, as well as creates significant positive changes in the workplace.

- Creating a trusting, collaborative, and ethical work environment that positively contributes to employee engagement and retention.

- Responding to general health Authority questions


- Fluent in English (both spoken and written) is essential,

- Formal education in a technical, engineering or medical field is preferable

- Experience of GLP would be an advantage

- Experience of a technical environment, the medical device / healthcare industry would be a plus

- Strongly quality orientated

- Team player with an ability to work across functions and cultures

- Ability to learn and adapt

- Strong technical writing skills

- Good working knowledge of Excel

- IT-literate (MS Office applications, Internet browsing, e-mail)

- Results oriented - Able to work well in a fast-paced environment

- Knowledge of applicable quality, FDA (Food & Drug Administration); Medical Device Directives & ISO (International Organization for Standardization) requirements

- Knowledge of human anatomy and medical terminology

- Able to work flexible hours as needed to support urgent business needs