Consumer Engagement Executive in Spreitenbach

Spreitenbach, Aargau
Helder Pavão, Randstad PMI Lausanne
058 242 53 96
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Randstad has 55 years of experience in the area of HR Management. Under the Randstad In-house Services concept, Randstad becomes a full service supplier-providing consultancy to international clients. For a temporary assignment in the Sales Department of our client, the company Philip Morris SA, based in Spreitenbach, we are seeking for a:

Consumer Engagement Executive 100%

Long-term temporary assignment

Duties to be performed:Act within the 3rd Party Team as the planner, coordinator and consolidator of all Consumer

Engagement activities across PMSA brands.

Deal with incoming customer enquiries within PMSA & external customers (Agencies)

Support the Field Force with general operations & definition of processes to help reach the objectives.

Taking phone calls from our internal & external customers.

Dealing with and responding to high volumes of emails.

Creation of planning templates, summarize and sharing with all stakeholders

Ensure timely deliveries of different tasks in order to respect the contracts/agreements.

Monitor and execute the Consumer Engagement department budget in agreement with the manager of the department.

Controlling & processing invoices for all regions

Maintains quality service by establishing and enforcing organization standards.


Minimum Commercial Education CFC or similar

3 to 5 years of experience in an Administrative or Sales position in a Consumer Care

Environment is an asset

Fluent in English (C2) and German. French is a plus

Strong knowledge of Excel, Microsoft Office and SAP

High organizational skills and ability to manage multiple projects

Strong communication skills

Customer oriented

Attention to details

Work location : Spreitenbach

Start date : immediately

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