Consumer Engagement Lead in Zürich

veröffentlicht
Kontakt
Alessio Scorrano, Randstad Inhouse Services PMI Lausanne
Jobtyp
Temporary
jetzt bewerben

job details

veröffentlicht
Ort
Zürich
Sektor
Administration
Jobtyp
Temporary
Referenznummer
111637-20515
Kontakt
Alessio Scorrano, Randstad Inhouse Services PMI Lausanne
Telefon
058 242 61 13
jetzt bewerben

Stellenbeschreibung

Randstad has 55 years of experience in the area of HR Management. Under the Randstad In-house Services concept, Randstad becomes a full service supplier-providing consultancy to international clients. For a temporary assignment in the Sales Department of our client, the company Philip Morris SA, based in Zurich, we are seeking for a:

 

Consumer Engagement Lead 100%

Long-term temporary assignment

  • Act within the 3rd Party Team as the planner, coordinator and consolidator of all Consumer Engagement activities across PMSA brands.

  • Deal with incoming customer enquiries within PMSA & external customers (Agencies)

  • Support the Field Force with general operations & definition of processes to help reach the objectives.

  • Taking phone calls from our internal & external customers.

  • Dealing with and responding to high volumes of emails.

  • Creation of planning templates, summarize and sharing with all stakeholders

  • Ensure timely deliveries of different tasks in order to respect the contracts/agreements.

  • Monitor and execute the Consumer Engagement department budget in agreement with the manager of the department.

  • Controlling & processing invoices for all regions

  • Maintains quality service by establishing and enforcing organization standards

Qualifikation

  • Minimum Commercial Education or similar education

  • 3 to 5 years of experience in an Administrative or Sales position in a Costumer Care environment is an asset  

  • Fluent in English (C2) and German (French is a plus)

  • Strong knowledge of Microsoft Office (Excel, Power Point, Word etc.)

  • High organizational skills and ability to manage multiple projects

  • Strong communication skills

  • Customer oriented

  • Attention to details