E-care Executive in Lausanne

veröffentlicht
Kontakt
Noélie Valentin, Randstad PMI Lausanne
Jobtyp
Temporär
jetzt bewerben

job details

veröffentlicht
Ort
Lausanne, Waadt
Sektor
Administration
Jobtyp
Temporär
Referenznummer
111637-20270
Kontakt
Noélie Valentin, Randstad PMI Lausanne
Telefon
058 242 42 21
jetzt bewerben

Stellenbeschreibung

Randstad has over 55 years of experience in the area of HR Management. Under the Randstad Inhouse Services concept, Randstad becomes a full service supplier providing consultancy to international clients. For a long term temporary assignment for our client, the company Philip Morris International, based in Lausanne, we are seeking for an:

E-care ExecutiveTemporary assignment

Responsibilities:

Building E-care solutions;

  • Ensure that our E-care toolbox is ever evolving to serve ours and our customers’ needs

  • Support the development and implementation of E-care solutions for our markets

  • Define and track relevant Digital KPIs and ensure continuous improvements of solutions accordingly

Develop Digital solutions supporting Customer Care Activities;

  • Work in close cooperation with the Customer Care team to define IS needs based on new commercial initiatives and changes in business processes

  • Coordinate projects with IS to ensure the right priority based in the criticality for our business. Ensure implementation within agreed time plan

  • Keep relevant stakeholders up-to-date on progress

Qualifikation

  • Education: College/University

  • Work experience: 3-5 years, preferably within; E-care, Customer Care, E-commerce or IT Project Management

  • Excellent attention to detail

  • Fluent in English

  • Confident and outgoing personality

  • Well organized and self-motivated

  • Ability to work effectively under pressure and tight deadlines

We offer the opportunity to join a successful and dynamic team of professionals and to enjoy the excitement of a complex global company. At Philip Morris we sincerely believe that the right people make the difference. You will be exposed and work with multiple cultures and diverse internal as well as external stakeholders.