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Within Consumer Health, the Global Plan Excellence (GPEx) organization is the owner of supply chain planning processes, data, architecture and metrics - driving continuous improvement, skill-set building of our planners through coaching, training, facilitating change and maintaining efficiency of process execution. Responsibilities cover all Global Consumer Health Planning processes, Master Data, metrics, reporting and analytics.
Role Summary:
As member of the Global Planning Excellence (GPEx) team in EMEA, the Business Process Analyst is responsible for maintaining and improving the maturity of core planning processes (supply planning, production planning) by introducing innovative supply chain planning capabilities.
Main scope includes Supply Network Planning, Product Lifecycle Management, Production Planning, Detailed Scheduling, Capacity Management and Material Requirements Planning.
The Business Process Analyst (BPA) will act as Subject Matter Expert for key supply & production planning processes and systems, driving or supporting improvement projects and enhancements. He/she will drive and/or support the implementation of projects and smaller changes, based on the evolving business requirements. The BPA will act as SME for escalated process or system issues within his/her process scope. The BPS can get assignments on other planning processes or projects, as required.
Main Responsibilities:
Lead Project Activities to drive planning maturity
- Propose and support cross functional and planning projects, incl roll-out of Planning system enhancements & tools
- Support process design & coordinate the user requirements and mock-up definition with key users
- Prepare and coordinate process walkthrough workshops
- Create and maintain detailed project schedule/tracker
- Coordinate and execute User Acceptance testing/scripting as required with the key user community
- Provide gap and issue management
- Create training Plan and facilitate user training program
- Cutover Planning and coordination
- Coordinate Knowledge transfer, and lead Demo sessions to key users
Business Support
- Leverage planning analytics and data; deploy a consistent set of tools and supply chain metrics to support business decisions
- Act as Subject Matter Expert for the planning teams, providing expertise to resolve process issues when escalated
- Escalation to Business Process Owner and IT as needed
- Manage Communications to user community & management
Training
- Leads Change Management practices to ensure effective implementation and integration of process improvement initiatives
- Lead and/or supports (key) user meetings to facilitate knowledge sharing and process improvement
- Provide trainings to (key) users
- Responsible to ensure training content on enhancements / changes is in place
This role works closely together with other ?Excellence' & ?Analytical' roles and specialized functional & IT-teams on technical set up and developments. The Process Analyst needs to be able to design processes and drive implementation on a detailed level.