Call Center Architect in Geneva

veröffentlicht
Kontakt
Erika Stegagnini, Genf IT Professionals
Jobtyp
Festanstellung
jetzt bewerben

job details

veröffentlicht
Ort
Geneva, Genf
Sektor
IT
Jobtyp
Festanstellung
Referenznummer
10925
Kontakt
Erika Stegagnini, Genf IT Professionals
Telefon
058 201 54 00
jetzt bewerben

Stellenbeschreibung

Our client, a leader in its sector, is looking for a Call Center Architect for their site in Geneva.

Check the description below and apply if you want to join a great and growing company which cares about their employees, offering a long-term vision on their career path in order to grow further. If you have an open-minded approach and leadership skills, along with technical and functional skills in Call Center implementation, then this is your next job.                                    Call Center Architect --> Your Mission   • You will create and plan the architecture of the whole call center and delegate the technical implementation tasks to the team • You will oversee the program baseline development and implementation • You will work collaboratively with stakeholders to understand and address constraints or needs proactively • You will promote a flexible engagement environment that can handle changes and transformations while delivering an efficient solution • You will anticipate and identify the issues that will inhibit attainment of goals and proactively solves those problems • You will coordinate the deployment and share the best practices and guidelines to the other branches for multiple call centers • You will liaise with the C-level and other management bodies for the reporting and updates on the project

Call Center Architect --> Your Profile

• Fluent English, any other European language in an advantage; • 5+ years experience in a similar role • Experience in Call Center design, implementation and transformation • Excellent knowledge of Genesys and Avaya products • Knowledge of IT architecture and past hands on-experience is very appreciated • Proven ability in Project/Programme and Change management • Ambitious and humble, self-motivated and driven by challenging the impossible.