Contact Center Project Manager in Lausanne

veröffentlicht:
Ort
Lausanne, Waadt
Sektor
IT
Jobtyp
Contract
Referenznummer
8862
Kontakt
Jean-Pierre Croisier, Lausanne IT-Professionals
Telefon
058 201 55 00
Jetzt bewerben

Stellenbeschreibung

Within the telephony Team, the International Telephony Project Manager is responsible for the management of various Telephony projects implementation and support telephony operational team.

His tasks will be the following:

  • Assessing the requirements of projects
  • Planning and supervising contact center projects (VOIP technologies, and Avaya telephony and customer's applications deployment in all premises)
  • Cooperation and skilled advising to business on VOIP, ACD and Call routing
  • Manage and control design, set-up and implementation of Telephony in Call centres and offices.
  • On-site project management (travels)

Skills:

  • Engineer in Information Technology or telephony
  • Experience of 3 years in a similar position
  • Outstanding knowledge of Avaya VOIP Technology
  • Excellent knowledge in Call centre and call routing
  • Knowledge in all infrastructure aspects of Information Technology (network, OS, etc.)
  • Excellent written and verbal communication and negotiation skills (English + French)
  • Outstanding planning and organization skills
  • Project management experience in telephony and Infrastructure
Jetzt bewerben