Medical Information Manager in Zug

Barbara Sorce, Basel Professionals Health Care & Life Sciences
jetzt bewerben

job details

Life Sciences
Barbara Sorce, Basel Professionals Health Care & Life Sciences
058 201 55 50
jetzt bewerben


Our client, a leading international biotech company, is looking for a

                                                   Medical Information Manager

Location: Zug area, Switzerland

Contract: 1 year with the possibility of extension

Start Date: asap


Job Description :

The Medical Information Manager is primarily responsible for generating standard and customized medical information content to fulfill unsolicited Medical Information requests from both healthcare professionals (HCPs) and non-HCPs for Neuroscience (MS, SMA etc) and/or Biosimilars Business Unit (BBU) products. Additional responsibilities include: (1) training the call center, external business partners, and other team members on Medical Information content & processess, (2) continuous monitoring of product trends to ensure appropriate content strategy and as well communication to the wider Biogen organization (3) continuous improvement of Medical Information processes and deliverables, (4) ensure audit readiness at all times to GxP standards and (5) ad hoc project support as needed for globalization efforts in Medical Information.



  • Generates Medical Information materials (e.g. scripted responses, handling and administration guidelines, stability guidelines, standard response letters, etc.)
  • Ensures the appropriate and timely review and approval of any generated materials in accordance with relevant SOPs and local laws/codes of practice.
  • Regularly monitors the quality and accuracy of the Med Info responses provided by the call center and identifies necessary corrective actions or training required to ensure compliance with regional and local regulations as well as internally relevant SOPs
  • Provides on-going training to call center agents and other relevant individuals on new or updated Medical Information content
  • Assists with monitoring the appropriate capture of any related adverse event or product complaint information by the call center agents or other intake channels within Med Info
  • Establish and continuously monitor enquiry trends and metrics and proactively identifies unmet content needs and communicates product trends to the wider business
  • Ensure and support audit readiness for Medical Information at all times


Skills and Competencies:

  • Advanced clinical and scientific training required. Direct scientific/clinical experience in the therapeutic area desirable.
  • Ability to manage through ambiguity, and comfort working in highly dynamic environment with shifting priorities.
  • Demonstrated ability to work in a matrix environment.
  • Understanding of and adherence to regulatory policies governing scientific interactions with physicians.
  • Prior industry experience in a post-marketing setting (desirable).
  • Strong attention to detail and ability to manage multiple activities at the same time
  • Proficiency in English