Clinical Support Specialist // Johnson & Johnson in Zug

Natasa Djuric, Randstad Inhouse Services Johnson&Johnson Zug
jetzt bewerben

job details

Verkauf & Marketing
Natasa Djuric, Randstad Inhouse Services Johnson&Johnson Zug
058 231 36 53


Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

The Clinical Support Specialist (CSS) will provide expert clinical, technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of BWI's systems and catheter equipment. Assistance/support is generally provided, but not limited to, electrophysiology interventions within an assigned geographical region and in a manner of utmost professionalism.

Main Responsibilities:

  • Assist the team to ensure effective servicing, maintenance, repair and co-ordinate functioning of all clinical sites as well as software and hardware upgrades
  • Share best practices to best assist customers and use consultative selling techniques to identify potential sales opportunities within the account
  • Create awareness of BWI solutions and facilitate contact between the Area Manager, Account Manager and/or the sales responsible person and the key decision makers to drive our business
  • Responsible for maximizing customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with all other team members both internal/external and/or local/international
  • Responsible for assisting and supporting in achieving predefined business goals
  • Establish and share best practices with sales and clinical/technical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff
  • Remain current on company products instructions for use (IFU), best practices, technical troubleshooting and relevant scientific clinical literature and new product information
  • Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations
  • Engage in meaningful dialogue with multiple internal and external business partners and stakeholders and then formulate possible solutions accordingly
  • Respond daily to requests via email & telephone from customers, physicians as well as other internal and external partners
  • Administrative work such as managing account documentation, complaints, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines
  • Communicate business related issues or opportunities to next management level
  • Ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures
  • Perform other duties assigned to him/her as required


Who we are looking for:

  • Tertiary education in the field of (para)medical or (bio)technical
  • Familiar with Word, Excel, PowerPoint & Outlook for daily business use
  • Ideally 1-3 years-experience as a clinical support specialist within the medical device field (ideally cardiology) or previous experience as an EP nurse
  • Experience having introduced new technology on the market by working with key opinion leaders is also helpful
  • Service-, support-, solution- and result-orientated
  • Able to work independently and take ownership and responsibility
  • Open to travel (locally and internationally for congresses/training etc.)
  • English (spoken & written) mandatory, German preferred, French advantageous
  • A valid Swiss residence and work permit is mandatory
  • B driver's license
This job based in Zug, Switzerland will initially be limited until December 2021 with an opportunity for a long term employment. If you are interested in working for a globally leading health care company in a challenging role, then send us your application in English today!