Store Expert in Lausanne

veröffentlicht
Kontakt
Alessio Scorrano, Randstad Inhouse Services PMI Lausanne
Jobtyp
Temporary
jetzt bewerben

job details

veröffentlicht
Ort
Lausanne, Waadt
Sektor
Verkauf & Marketing
Jobtyp
Temporary
Referenznummer
111637-20545
Kontakt
Alessio Scorrano, Randstad Inhouse Services PMI Lausanne
Telefon
058 242 61 13
jetzt bewerben

Stellenbeschreibung

Randstad has over 55 years of experience in the area of HR Management. Under the Randstad Inhouse Services concept, Randstad becomes a full service supplier providing consultancy to international clients. For a temporary assignment of our client, the company Philip Morris, based in Lausanne, is seeking a:

 

Store Expert in Lausanne

Contracted open-ended assignment 

 

You will work in the iQOS Shop based in Philip Morris International, in Lausanne. Thanks to your excellent hospitality skills you will provide a unique experience to visiting customers.

 

 Your tasks:

 

  • Welcome consumers in-store, understand their needs, offer guidance and assist with discovery of IQOS
  • Educate adult smokers about IQOS and conduct a guided trial of IQOS products
  • Perform seamless purchase transactions, assisting with customization & after-sales services
  • Provide exceptional customer service experience by executing product diagnosis, returns and replacements in line with IQOS consumer-centric principles
  • Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness and store presentation standards
  • Ensure delivery of set KPI targets (e.g. consumer satisfaction score), focusing primarily on conversion of adult smokers
  • Adhere to IQOS Good Conversion Practices and Global Talking Points

Qualifikation

  • Minimum of 2 years of relevantconsumer-facing experience e.g. service-led, hospitality, customer care orretail experience
  • Warm character and enthusiasticpersonality 
  • Knowledge of retail or businesssystems (e.g. POS, MS Office etc.)
  • English and French fluency orproficiency
  • Experience across multipleskillsets including sales, customer service etc.
  • Excellent interpersonal andcommunication skills

 

If you profile corresponds and you would like a challenging anddynamic position, please send us your CV in English, your latest certificatesand the date of your availability via Jobup or Randstad.

 

Please note that only corresponding profiles and on-lineapplications will be considered. A valid Swiss work permit or Swiss or Eu-25/EFTAcitizenship is required.