Senior IT Incident and Problem Manager.

Do you have experience as an IT incident Manager? If so, then you should definitely read on!

There is an exciting position as Senior IT Incident  Manager at a leading bank based in Basel,Switzerland. It's an English speaking role. 

In this role,  you are acting as a single point of contact for the handling of infrastructure related incidents and provide continuous improvement of IT Services in regards to incident, problem and business contingency management.

It's a permanent position. 

Your responsibilities:

• Ensure appropriate handling of incidents by leading, assisting and coordinating IT teams during the incident management process
• Lead task forces as part of the resolution for major incidents
• Ensure the communication between the different parties
• Assist the organisation to identify root causes and provide accurate descriptions, impact analysis and improvement measures
• Responsible to review the incident response and recovery plans in close collaboration with IT operations
• Implement and control of test scenarios

Key requirements:

• University degree (university / FH) in Information Technology, or equivalent
• Good technical knowledge of IT infrastructure and banking applications
• Good practical experience in the field of incident, problem and IT contingency management
• Client-service oriented and able to build and maintain strong relationships with several stakeholders 
• Excellent interpersonal as well as communication and presentation skills
• Fluency in English 

If it's an interesting position to you then apply asap. It's an urgent position and we are looking forward to receiving your application.