?Caring for the world, one person at a time ?… inspires and unite the people of Johnson & Johnson, we embrace research and science- bringing innovative ideas, products and services to advance the health and well-being of people.
High quality is built into all manufacturing and quality processes, yet still products are sometimes reported by our patients in a state that is not in line with our expectations. To ensure continued manufacturing process improvement and to address potential patients risks Product Quality Investigations are led by QA Pharma Complaints Specialists based on the feedback received from our patients.
Main responsibilities:
... - Investigation of product quality concerns based on customer complaints
Assessment, coordination and/or investigation of assigned customer complaints - Inspection of returned products, investigation of technical details, and root cause analysis, risk assessment, and assist/lead associated CAPA investigations
- Ensurance of accurate documentation and closure of each complaint in order to make and document sound regulatory reporting decisions
- Development of a detailed understanding of the products and previously investigated complaints
- Evaluation of market impact of new complaints and escalation of critical issues for immediate action
- Review and analysis of complaint information for trending/risk analysis and corrective actions and resultant effectiveness of these actions
- Support of internal, external, and third-party audits
- Support of additional project team activities and/or investigations, and participation in process improvement projects
Mostra di più ?Caring for the world, one person at a time ?… inspires and unite the people of Johnson & Johnson, we embrace research and science- bringing innovative ideas, products and services to advance the health and well-being of people.
High quality is built into all manufacturing and quality processes, yet still products are sometimes reported by our patients in a state that is not in line with our expectations. To ensure continued manufacturing process improvement and to address potential patients risks Product Quality Investigations are led by QA Pharma Complaints Specialists based on the feedback received from our patients.
Main responsibilities:
- Investigation of product quality concerns based on customer complaints ...
Assessment, coordination and/or investigation of assigned customer complaints
Inspection of returned products, investigation of technical details, and root cause analysis, risk assessment, and assist/lead associated CAPA investigationsEnsurance of accurate documentation and closure of each complaint in order to make and document sound regulatory reporting decisionsDevelopment of a detailed understanding of the products and previously investigated complaintsEvaluation of market impact of new complaints and escalation of critical issues for immediate actionReview and analysis of complaint information for trending/risk analysis and corrective actions and resultant effectiveness of these actionsSupport of internal, external, and third-party auditsSupport of additional project team activities and/or investigations, and participation in process improvement projects
Mostra di più