The selected candidate will provide remote technical support to customers after product delivery, ensuring fast and effective troubleshooting, guidance, and resolution of issues. The role requires excellent problem-solving skills,
autonomy, and the ability to collaborate with internal teams to achieve customer satisfaction.
Key responsibilities
• Provide remote troubleshooting and technical assistance to customers
• Document support activities and maintain accurate records
• Collaborate with R&D and engineering teams for issue resolution
• Place spare parts orders under warranty and follow up with logistics
• Support customers on proper product usage and maintenance
• Analyze recurring issues and propose improvements
• Maintain strong customer relationships and ensure c
Customer satisfaction
• Ensure compliance with safety and quality standards
Qualifications & experience
• Technical education in electrical or electronic engineering
• Proven experience in power electronics and UPS/inverter systems
• Experience in technical customer service or a similar technical support role
• Proficient in the use of measuring tools (e.g. oscilloscope, multimeter)
• Fluent in English (minimum B2 certified); German is a plus
• Ability to read and understand technical documentation and schematics
Skills & competencies
• Strong diagnostic and problem-solving skills
• Effective communication and stress management
• Ability to work independently and manage priorities
• Customer-oriented mindset
• Excellent teamwork and interpersonal skills
Company values
• Safety. integrity. respect. teamwork
• Own it ? act with urgency
• Foster a customer-first mindset
• Lead by example ? drive continuous improvement
• Think big and execute
