We're looking for an experienced professional to join our team as a Nearshore Support Engineer, playing a vital role in maintaining the availability and peak performance of our business-critical systems.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is adept at both operational excellence and continuous improvement.
What you'll do:
As a key member of our 3rd level support team, you'll be on the front lines of our operations, ensuring system uptime and optimal performance. Your responsibilities will include:
- Providing expert technical support, troubleshooting, and resolving complex issues, escalating when necessary, and guiding users on new technologies.
- Keeping our operational and technical documentation up-to-date and clear.
- Setting up, monitoring, and resolving issues within complex information systems and critical business events, including conducting recovery exercises with stakeholders.
- Analyzing system and data performance, compiling production activity statistics, and preparing detailed reports to inform decision-making.
- Assisting with user acceptance testing, as well as executing unit, system, and integration tests.
- Developing, implementing, and maintaining processes to automate, optimize, and secure our operations schedule, always with an eye on system security and data integrity.
What you'll bring:
We're looking for someone with a strong technical background and a proactive, problem-solving mindset.
- At least 5 years of hands-on experience managing and supporting production environments, especially those running JAVA applications.
- Proven expertise in building and maintaining high-availability systems.
- Extensive experience with CI/CD pipeline implementations, particularly for deploying updates and fixes.
- Proficiency in relational databases and SQL.
- Experience with monitoring and alerting systems.
- Demonstrated ability in troubleshooting complex technical issues and providing 3rd-level technical support.
- Strong understanding of software development life cycles.
- Experience with configuration management and scripting (e.g., Bash).
- Familiarity with XML data transformation processes.
- A keen eye for detail and a proactive approach to problem-solving.
- Excellent communication skills and the ability to effectively share knowledge and train others.
- An excellent command of English is essential.
- Ideally, experience providing application support for services hosted on AWS.
Location & Travel:
This is a nearshore role, and we're seeking candidates located within a +/- 2-hour timezone of Geneva. The ability to travel easily to Switzerland for occasional visits is also required.
Ready to take on this challenging and rewarding role? Apply now and help us keep our systems running at their best!
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