Responsibilities:

• IT onsite support at the St. Gallen location (1st & 2nd level)
• Support for Windows 11 and Microsoft 365 (including Teams, SharePoint)
• Meeting room support (AV/VC), including setup and troubleshooting
• Device staging, rollouts, replacements, and lifecycle management
• User onboarding & offboarding (account setup, hardware preparation)
• Support for laptops, desktops, mobile devices, and peripherals
• Basic network troubleshooting (LAN, Wi-Fi, docking stations)
• Installation and replacement of network components (e.g., switches, access points)
• Datacenter support (hands & eyes, cabling, hardware handling)
• Incident management (e.g., via ServiceNow), including analysis, escalation, and follow-up
• VIP support with focus on rapid restoration of productivity
• Coordination with internal teams and external service providers
• Support for IT projects, rollouts, and site changes
• Documentation and maintenance of knowledge base articles

Responsibilities & Collaboration:

• Prioritized support for management and critical user groups
• Structured issue analysis and close collaboration with global IT, network, and security teams
• Hands & eyes support for global and regional IT teams
• Coordination of maintenance activities, changes, and service interventions
• Support in regulated environments (e.g., GMP)

Profile:

• Completed IT-related apprenticeship or equivalent experience (1st/2nd level support)
• Several years of experience in onsite support / support engineering
• Strong knowledge of Windows 11 and Microsoft 365
• Experience with end-user devices and lifecycle management
• Hands-on mentality with a structured and self-driven approach
• Strong customer and service orientation
• Good German and  excellent English language skills