A leading pharmaceutical company based in St Gallen is looking for a Sr. ICT supporter.
Your Responsibilities
- IT Hands-On Support onsite at our St. Gallen location
- VIP Support for Management and Critical User Groups
- Installation and Replacement of Network Components
- Datacenter Support
- Mobile Device Management
- Laptop and Desktop Staging & Deployment - Device staging, rollout, replacement of end-user hardware
- Meeting Room Support - including AV setup and troubleshooting
- Support for Windows 11 and Microsoft 365 environments
- User onboarding & offboarding, including account setup and device preparation
- Basic Network Troubleshooting (e.g., LAN issues, docking stations, Wi-Fi connectivity)
- Support for laptops, desktops, mobile devices, and peripherals
- Onsite Support for Global and Regional IT Teams & Facility
- Coordination with Vendors & External Service Providers
- Documentation
- Participation in IT Projects & Certified Areas
Your Profile
- Completed IT-related apprenticeship or equivalent experience (1st/2nd Level Support)
- Strong knowledge of Windows 11 and Microsoft 365
- Practical experience with end-user hardware and device lifecycle processes
- Customer focused attitude, strong communication skills, and a hands-on mentality
- many years of experience in onsite- and support enginnering
- Self-driven, reliable, and structured working approach
- Good english and speaking any other language is a plus.
Its an urgent position, if you are intrested apply soon or can send me an email Richa.bali@randstaddigital.com.
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