To support our growth and strengthen of After-Sales
department, we are seeking a motivated and skilled
after-sales technician with a strong technical background
and a customer-centric mindset.
Reporting to: After Sales Manager
Role purpose
The selected candidate will provide technical support to
customers after product delivery, ensuring efficient maintenance, repair, and training services both remotely and on-site.
The role requires excellent problem-solving skills, autonomy, and willingness to travel (approx. 30%).
Key responsibilities
• Provide remote troubleshooting and technical assistance
• Perform on-site installations, maintenance, and repairs
• Deliver technical training to customers
• Maintain clear service records and documentation
• Support factory witness tests with clients
• Collaborate with R&D and engineering teams for issue resolution
• Manage spare parts and inventory
• Identify recurring issues and propose product improvements
• Foster strong customer relationships and ensure satisfaction
