Business Analyst – SAP OTC<p>90-day project<br /><br />Are you an expert at bridging the gap between complex business needs and technical ERP solutions? Randstad Digital Switzerland is looking for a seasoned Business Analyst to join our team in Geneva. You will play a pivotal role in a major ERP transformation program for one of our premier clients.</p><p>In this role, you will be the driving force behind defining, documenting, and validating the requirements that will shape the future of our client's business processes.</p><p> </p><h3>What Your Day Will Look Like</h3><p>As a key contributor to the project, you will collaborate closely with Business Process Experts (BPEs), SAP experts, and functional stakeholders. Your daily activities will include:</p><p> </p><ul><li><p>Requirements Excellence: Conducting interviews and workshops to gather, structure, and document clear business requirements based on provided frameworks.</p><p> </p></li><li><p>Documentation & Methodology: Creating comprehensive requirement documents, user manuals, and test scenarios aligned with established business analysis methodologies.</p><p> </p></li><li><p>ERP Strategy: Mapping business requirements to standard ERP capabilities and documenting any necessary deviations or gaps.</p><p> </p></li><li><p>RFP & Vendor Selection: Supporting the end-to-end Request for Proposal (RFP) process, from preparing documentation to evaluating vendor demonstrations and responses.</p><p> </p></li><li><p>Stakeholder Management: Organizing review and sign-off sessions with functional teams to ensure total alignment on requirements.</p><p> </p></li></ul><h3>What We Are Looking For</h3><p>We are seeking a proactive professional with a sharp analytical mind and the ability to translate complex needs into concise documentation.</p><p> </p><p>Your Experience:</p><ul><li><p>Education: Bachelor’s degree in Business Administration, Information Systems, or a related field.</p><p> </p></li><li><p>Track Record: 5–10 years of experience in business analysis, specifically within ERP or SAP-related initiatives.</p><p> </p></li><li><p>Process Expertise: Strong knowledge of Order to Cash processes.</p><p> </p></li><li><p>Technical Tools: Proficiency with process mapping tools such as Visio, Draw.io, or ARIS.</p><p> </p></li><li><p>ERP Knowledge: Familiarity with SAP S/4HANA or other Tier-1 ERP platforms.</p><p> </p></li><li><p>Methodology: Solid understanding of both Waterfall and Agile project methodologies.</p><p> </p></li></ul><p>Your Skills:</p><ul><li><p>Exceptional communication and stakeholder management capabilities.</p><p>Strong teamwork ethics and the ability to collaborate with senior experts.</p></li><li><p>Fluency in English (written and spoken) is mandatory.<br /><br />This is a short-term project assignment based in Geneva so candidates should be available immediately and within easy commute of Geneva.</p></li></ul>

<p>Job Title: Senior ServiceNow Business Analyst - Accounts Payable</p><p>Location: Geneva, Switzerland (Hybrid, 2 days onsite per week)</p><p>Contract: Full-time, 6 months (renewable)</p><p>Start Date: ASAP<br />Salary 120k to 150k</p><h3>Work for Our Esteemed Client</h3><p>We are seeking an experienced Senior ServiceNow Business Analyst with specialized expertise in the Accounts Payable (AP) module to join our client's innovative ServiceNow team. This role focuses on capturing and implementing comprehensive AP use cases, enabling efficient workflows and business optimization on the ServiceNow platform.</p><h3>Key Responsibilities</h3><ul><li>Requirements Gathering: Collaborate with stakeholders, especially in the Finance unit, to document and analyze AP workflows and requirements.</li><li>Solution Design: Translate business needs into functional and technical requirements tailored to the ServiceNow AP module.</li><li>Use Case Development: Create and prioritize AP use cases, ensuring alignment with organizational goals and compliance standards.</li><li>Process Optimization: Identify opportunities to streamline manual processes and enhance efficiency through automation within ServiceNow.</li><li>Stakeholder Engagement: Lead workshops and meetings, ensuring clear communication and alignment between business stakeholders and technical teams.</li><li>Project Coordination: Assist in planning timelines and deliverables for AP-related initiatives while providing updates to stakeholders on progress, risks, and challenges.</li><li>Delivery Support: Act as the bridge between the Finance unit and the ServiceNow delivery team, ensuring successful implementation of AP-related features.</li></ul><h3>Your Profile</h3><ul><li><p>Experience:</p><ul><li>5+ years as a Business Analyst with hands-on ServiceNow expertise.</li><li>Proven success in implementing the ServiceNow AP module.</li></ul></li><li><p>Technical Skills:</p><ul><li>Strong understanding of ServiceNow architecture and module capabilities.</li><li>Knowledge of ITIL practices and frameworks is a strong asset.</li></ul></li><li><p>Certifications (Preferred):</p><ul><li>ServiceNow Certified Implementation Specialist (CIS).</li><li>Certified Application Developer (CAD).</li><li>Certified System Administrator (CSA).</li></ul></li><li><p>Soft Skills:</p><ul><li>Exceptional analytical and problem-solving skills.</li><li>Ability to thrive in a dynamic, fast-paced environment with competing priorities.</li><li>Strong communication and facilitation skills to engage stakeholders effectively.</li><li>Fluent in English; French proficiency is a significant advantage.</li></ul></li></ul><h3> </h3>