Customer Service Associate

For our client, a company specialized in advanced technologies for the healthcare industry, we are looking for a

Customer Service Specialist
Duration: until end of Q1 2026
Start date: as soon as possible
Location: Greater Lausanne area
Workload: 100% - 3 days/week remote

Your responsibilities

• Handle incoming customer and distributor inquiries via phone and email regarding orders, quotations, product requests, returns, or complaints
• Process sales orders and service requests accurately in ERP and CRM systems (SAP and Salesforce)
• Monitor and follow up on open orders, RMAs, and service tickets
• Ensure data accuracy and maintain up-to-date customer contact information
• Collaborate closely with internal teams such as Sales, Finance, Logistics, and Regulatory
• Support ad hoc administrative tasks and contribute to process improvement initiatives

Your profile

• First experience (1–2 years) in a similar customer service, sales support, or administrative role
• Fluent in French and English; very good knowledge of a Scandinavian language (Danish, Swedish, Norwegian, or Finnish) required - German can also be considered, instead.
• Experience in Medical Devices (or Pharmaceuticals) industries is a strong asset
• Proficient with MS Office; experience with SAP and Salesforce is a plus
• Service-oriented, well-organized, detail-focused, and structured in your work