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Job details

Summary

    Posted 23. april 2026

    Reference number
    25036
    get in touch

    we are here to help you with your questions.

    K

    Koronidou Eleni

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    Job details
    We are seeking a proactive Customer Support Specialist to join our team in Baden. This role is pivotal in bridging the gap between international sales teams, technical specialists, and end customers. You will manage the full lifecycle of sales opportunities—from initial inquiry in the CRM to the final coordination of service offerings—ensuring a premium experience for a global clientele.
    ...


     

    General Information:

     

    • Start: asap

    • Workplace: Baden (Candidates from the local region preferred due to the commute)

    • Workload: 100%

    • Duration: Until 31/12/2026 (extension possible)

    • Working Hours: Standard office hours

    • Remote Work: Up to 2 days of Home Office per week possible after the initial onboarding phase and by arrangement with the department head.




     

    Your Impact:

     

    • Sales Opportunity Management: Manage sales opportunities through CRM systems, handling calls and emails, and routing qualified leads to the appropriate specialists.

    • Technical-Commercial Coordination: Support the business by preparing offers and contracts, analyzing specific customer needs, and recommending process improvements.

    • Cross-Functional Collaboration: Partner with internal teams to develop service offerings, generate revenue, and promote strategic programs.

    • Key Account Development: Lead and develop relationships with key customers, implementing pricing strategies to drive long-term growth.

    • Issue Resolution: Provide internal and external customer service (technical support, order, and payment assistance) by coordinating with sales, operations, and supply chain management.




       

    Your Background:

     

    • Experience: 2-3 years of proven experience in sales support activities, preferably within the electrotechnical segment.

    • Education: Commercial apprenticeship (KV) or an electrotechnical background with administrative further education.

    • Language Skills: Business-level fluency in German and English (written and spoken) is mandatory. Any further languages like French or Italian are a plus.

    • Technical Proficiency: Solid foundational knowledge of SAP and Salesforce. High expertise in Excel and the MS Office suite.




       

    Soft Skills & Mindset:

     

    • Efficiency: A quick learner with the ability to work independently and in a structured manner.

    • Professionalism: Strong communication skills with a high level of customer orientation and "ownership" of tasks.

    • Attitude: A positive mindset toward change and process evolution.

    • Reliability: A proactive team player with excellent self-expression and the ability to coordinate complex solutions across internal teams.

    Show more
    We are seeking a proactive Customer Support Specialist to join our team in Baden. This role is pivotal in bridging the gap between international sales teams, technical specialists, and end customers. You will manage the full lifecycle of sales opportunities—from initial inquiry in the CRM to the final coordination of service offerings—ensuring a premium experience for a global clientele.


     

    General Information:

     

    • Start: asap

    • Workplace: Baden (Candidates from the local region preferred due to the commute)

    • Workload: 100%

    • Duration: Until 31/12/2026 (extension possible)

    • Working Hours: Standard office hours

    • Remote Work: Up to 2 days of Home Office per week possible after the initial onboarding phase and by arrangement with the department head.




     

    Your Impact:
    ...

     

    • Sales Opportunity Management: Manage sales opportunities through CRM systems, handling calls and emails, and routing qualified leads to the appropriate specialists.

    • Technical-Commercial Coordination: Support the business by preparing offers and contracts, analyzing specific customer needs, and recommending process improvements.

    • Cross-Functional Collaboration: Partner with internal teams to develop service offerings, generate revenue, and promote strategic programs.

    • Key Account Development: Lead and develop relationships with key customers, implementing pricing strategies to drive long-term growth.

    • Issue Resolution: Provide internal and external customer service (technical support, order, and payment assistance) by coordinating with sales, operations, and supply chain management.




       

    Your Background:

     

    • Experience: 2-3 years of proven experience in sales support activities, preferably within the electrotechnical segment.

    • Education: Commercial apprenticeship (KV) or an electrotechnical background with administrative further education.

    • Language Skills: Business-level fluency in German and English (written and spoken) is mandatory. Any further languages like French or Italian are a plus.

    • Technical Proficiency: Solid foundational knowledge of SAP and Salesforce. High expertise in Excel and the MS Office suite.




       

    Soft Skills & Mindset:

     

    • Efficiency: A quick learner with the ability to work independently and in a structured manner.

    • Professionalism: Strong communication skills with a high level of customer orientation and "ownership" of tasks.

    • Attitude: A positive mindset toward change and process evolution.

    • Reliability: A proactive team player with excellent self-expression and the ability to coordinate complex solutions across internal teams.

    Show more
      get in touch

      we are here to help you with your questions.

      K

      Koronidou Eleni

      related jobs.all Engineer jobs in Baden
      • Team Lead Maintenance (Instandhaltung)

        • Wettingen, Aargau
        • Permanent
        <p>For our client, a global leader in power and automation technologies specializing in Surge Arrester solutions, we are looking for a highly motivated and experienced Team Lead Maintenance. Based in Wettingen, Aargau, you will be responsible for the overall maintenance of production facilities and technical systems within a highly automated process manufacturing environment.<br /><br /><br /><br /> </p><h3>General Information:</h3><br /><ul><li><p>Start: ASAP or after arrangement</p></li><li><p>Workplace: Wettingen, AG</p></li><li><p>Workload: 100%</p></li><li><p>Contract Type: Permanent<br /><br /><br /><br /> </p></li></ul><h3>Tasks & Responsibilities:</h3><br /><ul><li><p>Leadership & Strategy: Provide strategic and operational leadership for the maintenance organization, managing a dedicated team of 6 specialists.</p></li><li><p>Maintenance Management: Plan, control, and implement maintenance measures, including preventive, corrective, and holistic maintenance concepts.</p></li><li><p>System Optimization: Develop and execute maintenance strategies to increase plant availability, productivity, and the overall lifespan of equipment.</p></li><li><p>Budget & Resources: Take full responsibility for budget planning, cost control, and the strategic management of spare parts and inventory.</p></li><li><p>Project Support: Act as a technical partner for conversion, new construction, and capital investment (CAPEX) projects.</p></li><li><p>Compliance & Safety: Ensure strict adherence to all safety, environmental, and legal regulations within the facility.</p></li><li><p>Digital Innovation: Drive the continuous improvement of maintenance processes through the introduction of digital tools and KPI-based tracking systems.<br /><br /><br /><br /> </p></li></ul><h3>Qualifications:</h3><br /><ul><li><p>Education: Bachelor’s or Master’s degree in Engineering, Mechatronics, Electrical Engineering, Automation Technology, or a related technical field.</p></li><li><p>Leadership Experience: Proven track record in professional and disciplinary leadership, with several years of experience in maintenance within a high-volume or process manufacturing environment.</p></li><li><p>Technical Expertise: Deep knowledge of automation, robotics, and industrial control systems.</p></li><li><p>Methodological Skills: Experience with structured maintenance approaches, continuous improvement (Lean/Kaizen), and condition-based monitoring.</p></li><li><p>Project Management: Proven ability to manage technical investment projects and collaborate effectively across interdisciplinary interfaces.</p></li><li><p>Soft Skills: Analytical mindset, a structured way of working, and strong implementation skills combined with high leadership competence.</p></li><li><p>Languages: Fluent German and English are required for this role.<br /><br /><br /><br /> </p></li></ul><h3>What We Offer:</h3><br /><p>You will join a world-class technology leader where you can actively shape the maintenance landscape of a highly automated production site. This role offers the opportunity to act as a strategic partner to management while fostering the growth of your technical team.</p>
        published on April 14, 2026
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