Order Handling / Fulfillment Specialist (m/f/d)

General Information:

 

• Location: Zurich

• Start Date: ASAP

• Duration: 6 months

• Working Hours: 100% (regular Mon-Fri - office hours)

• Work Schedule/Remote: Onsite for the first 2-3 months, then possibility of 1 day/week of remote work.

Your Responsibilities:

• Ensure efficient and accurate input of customer orders into the order management system

• Prepare and send timely order confirmations and commercial contracts to customers

• Proactively track the status of each customer order, coordinating and pushing internal stakeholders to guarantee the confirmed delivery date

• Inform the customer promptly in case of any deviations to the current plan

• Coordinate with our export team to ensure deliveries are organized in accordance with the confirmed delivery date

• Follow up on payment status with customers to limit overdue accounts

• Organize and supervise factory acceptance tests (FATs), performed with the participation of the client

• Collaborate closely with other teams/departments to solve any additional requirements from the customer and to improve current internal processes

• Prepare/analyze current performances and provide results to management

Your Qualifications:

• A minimum of 3+ years of experience is ideal for this role

• Proven fulfillment experience in any background (industrial or not)

• Solid Experience with MS Package is highly preferable

• Experience with SAP is highly preferable

• Experience in Power BI is a plus

• Languages: Fluent in both English and German

• Demonstrated ability to be a team player yet possesses the ability to work independently and manage multiple priorities in a fast-paced environment