Responsibilities:
- IT onsite support at the St. Gallen location (1st & 2nd level)
- Support for Windows 11 and Microsoft 365 (including Teams, SharePoint)
- Meeting room support (AV/VC), including setup and troubleshooting
- Device staging, rollouts, replacements, and lifecycle management
- User onboarding & offboarding (account setup, hardware preparation)
- Support for laptops, desktops, mobile devices, and peripherals
- Basic network troubleshooting (LAN, Wi-Fi, docking stations)
- Installation and replacement of network components (e.g., switches, access points)
- Datacenter support (hands & eyes, cabling, hardware handling)
- Incident management (e.g., via ServiceNow), including analysis, escalation, and follow-up
- VIP support with focus on rapid restoration of productivity
- Coordination with internal teams and external service providers
- Support for IT projects, rollouts, and site changes
- Documentation and maintenance of knowledge base articles
Responsibilities & Collaboration:
- Prioritized support for management and critical user groups
- Structured issue analysis and close collaboration with global IT, network, and security teams
- Hands & eyes support for global and regional IT teams
- Coordination of maintenance activities, changes, and service interventions
- Support in regulated environments (e.g., GMP)
Profile:
- Completed IT-related apprenticeship or equivalent experience (1st/2nd level support)
- Several years of experience in onsite support / support engineering
- Strong knowledge of Windows 11 and Microsoft 365
- Experience with end-user devices and lifecycle management
- Hands-on mentality with a structured and self-driven approach
- Strong customer and service orientation
- Good German and excellent English language skills
