The Principal Specialist, Process Improvement and Transformation plays a pivotal role in driving the digital evolution of our organization. Sitting within the IT department, this role bridges the gap between technology and business operations. You will support the broader implementation and adoption of company-wide digital initiatives, with a primary hands-on focus on our core enterprise IT application, x-one.
In this role, you will support the end-to-end testing, release validation, and configuration governance for x-one. Beyond technical execution and testing leadership, you will serve as a key change agent, driving process optimization, authoring documentation, and leading user training to ensure maximum adoption and efficiency across business units.
Key Responsibilities
1. Testing & Release Management
System Testing: Contribute and oversee User Acceptance Testing (UAT), regression testing, and system enhancement validation across all x-one releases, patches, and feature rollouts to guarantee application stability and operational readiness.
Release & Patch Quality Control: Serve as the primary gatekeeper for release deployments, coordinating testing cycles with business stakeholders and technical teams to ensure seamless go-lives with minimal business disruption.
Defect Management & Validation: Track, prioritize, and re-test defect resolution during deployment cycles, ensuring all business-critical workflows function reliably post-release.
2. Functional Configuration & Process Optimization
Configuration Governance: Maintain and optimize the functional configuration of x-one to ensure continuous alignment with evolving business requirements and IT standards.
M-one to talent/client platform flows: Focus heavily on the m-one side, driving functional alignment for Document Generation (Doc Gen) and seamless integration with c-one and w/a-one capabilities.
Process Mapping & Problem Solving: Deeply understand end-to-end business processes and map them to the x-one platform to identify automation, simplification, and optimization opportunities. Diagnose process bottlenecks and configuration issues, collaborating with global teams to implement durable solutions.
3. Adoption & Training
Change Framework Execution: Support the execution of change management frameworks to drive high user adoption and minimize operational disruption.
Documentation & Knowledge Transfer: Contribute to user documentation, standard operating procedures (SOPs), and quick-reference guides for x-one.
Training Delivery: Deliver engaging live and asynchronous training sessions to cross-functional teams, power users, and key stakeholders.
Change Champion Network: Establish a network of change champions across departments to collect feedback, address friction points, and foster a culture of continuous improvement.
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